These Terms of Service govern your access to and use of BrightBridge Assist’s website, platform, services and related business offerings.
These Terms of Service ("Terms") form a binding agreement between you or the organization you represent ("Customer," "you," or "your") and BrightBridge Assist ("BrightBridge," "we," "us," or "our"). By accessing our website, creating an account, signing an order form, using our platform, or receiving our services, you agree to these Terms.
If you are using BrightBridge on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
BrightBridge provides HR, payroll, compliance, workforce, benefits, training, performance, automation, analytics and related administrative services. Specific services may be described in proposals, statements of work, order forms, service schedules or other written agreements between BrightBridge and the Customer.
If a signed agreement conflicts with these Terms, the signed agreement will control with respect to the conflicting provision.
You must be legally capable of entering into a binding agreement and, where applicable, authorized by your organization to use the services.
You are responsible for maintaining accurate account information, protecting login credentials, restricting unauthorized access and promptly notifying BrightBridge of suspected account compromise or unauthorized activity.
Customers are responsible for providing complete, accurate and timely information needed for BrightBridge to perform services. This includes, as applicable, employee information, payroll inputs, tax information, banking information, time records, benefits elections, hiring information, policy decisions and compliance documentation.
You remain responsible for business and employment decisions, including hiring, termination, compensation, classification, scheduling, leave decisions, discipline and workplace policies, except to the extent a written agreement expressly assigns a specific administrative responsibility to BrightBridge.
You are responsible for reviewing reports, payroll registers, tax information, filings, employee data and other service outputs and for promptly notifying BrightBridge of errors or discrepancies.
If BrightBridge provides payroll, tax filing or payment-related administration, the Customer must maintain sufficient funds and provide accurate and timely payroll instructions. BrightBridge may rely on information supplied by the Customer or its authorized users.
The Customer is responsible for funding payroll, taxes, benefits, garnishments and other required payments by applicable deadlines. Delayed, incomplete or inaccurate information may result in delayed processing, penalties, interest or other consequences.
BrightBridge may use third-party payroll processors, banking providers, payment networks, tax filing providers or other service partners to deliver these services. Additional provider terms may apply.
Fees are set forth in the applicable proposal, order form, statement of work or service agreement. Unless otherwise stated in writing, invoices are due according to the payment terms shown on the invoice or service agreement.
Customers are responsible for applicable taxes, government charges, pass-through expenses, third-party fees and other charges identified in the applicable agreement.
BrightBridge may suspend services for overdue amounts where permitted by the applicable agreement and law. Fees already earned or incurred are generally non-refundable except as expressly stated in writing.
BrightBridge services may connect with or depend on third-party software, payroll systems, benefits platforms, financial institutions, government systems, background-check providers, communications tools or other external services.
BrightBridge does not control third-party systems and is not responsible for outages, changes, errors or acts of third-party providers except to the extent otherwise agreed in writing.
Your use of third-party products or integrations may also be subject to separate terms and privacy policies imposed by those providers.
You may not use the website, platform or services to:
• Violate any applicable law, regulation or legal obligation.
• Submit false, misleading, fraudulent or unlawfully obtained information.
• Gain unauthorized access to accounts, systems, data or networks.
• Interfere with the security, availability or integrity of BrightBridge systems.
• Upload malicious code, malware or harmful content.
• Reverse engineer, scrape, copy or misuse the platform except as permitted by law or written agreement.
• Use the services in a way that infringes the rights of BrightBridge, a client, an employee, a third party or any other person.
BrightBridge and its licensors retain all right, title and interest in the BrightBridge website, platform, software, workflows, documentation, designs, trademarks, service marks, templates, proprietary processes and other intellectual property, excluding Customer Data.
Subject to these Terms and any applicable service agreement, BrightBridge grants authorized users a limited, non-exclusive, non-transferable right to access and use the services during the applicable service term.
You may provide feedback or suggestions to BrightBridge. Unless otherwise agreed, BrightBridge may use that feedback without restriction or compensation.
Each party may receive confidential or proprietary information from the other. Each party agrees to use reasonable safeguards to protect confidential information and to use it only for the purposes of the business relationship.
As between BrightBridge and the Customer, the Customer retains its rights in data submitted to BrightBridge by or on behalf of the Customer ("Customer Data"). The Customer authorizes BrightBridge to process Customer Data as necessary to provide, secure, support and improve the services and to comply with legal obligations.
BrightBridge's handling of personal information is also described in our Privacy Policy. Additional data-processing terms may apply where BrightBridge processes personal information on a Customer's behalf.
BrightBridge provides administrative, technology and business-support services. Unless expressly stated in a separate written agreement, BrightBridge is not a law firm, accounting firm, insurance carrier, bank, tax advisory firm or professional employer organization, and the services do not constitute legal, tax, accounting, investment or insurance advice.
Compliance tools, reminders, templates, alerts and guidance are designed to support the Customer's operations but do not guarantee compliance with every law, regulation, deadline or agency requirement. Customers should consult qualified professional advisors regarding legal, tax, accounting, employment or regulatory matters.
Except as expressly provided in a written agreement, the services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.
To the fullest extent permitted by law, BrightBridge will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenue, data, goodwill or business opportunity arising from or related to the services.
Except for liabilities that cannot legally be limited, BrightBridge's aggregate liability arising out of or relating to the services will not exceed the amount paid by the Customer to BrightBridge for the affected services during the six months preceding the event giving rise to the claim, unless a different limitation is stated in a signed agreement.
To the extent permitted by law, the Customer agrees to defend, indemnify and hold harmless BrightBridge and its affiliates, officers, employees and agents from third-party claims, damages, penalties, costs and expenses arising from the Customer's unlawful use of the services, breach of these Terms, inaccurate or unauthorized Customer Data, or violation of another person's rights.
Service terms, renewal rights and termination procedures may be stated in the applicable service agreement, proposal, order form or statement of work.
BrightBridge may suspend or restrict access where reasonably necessary to address nonpayment, security risk, suspected fraud, unlawful activity, material breach or threats to the platform or other users.
Upon termination, outstanding fees and obligations that accrued before termination remain due. Provisions that by their nature should survive termination will continue to apply.
Unless a signed agreement states otherwise, these Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Any dispute arising from these Terms or the services will be brought in a court of competent jurisdiction located in New York, New York, unless the parties agree in writing to another dispute-resolution procedure.
BrightBridge may update these Terms from time to time to reflect changes in services, technology, business practices or legal requirements. We will update the "Last Updated" date when changes are made and may provide additional notice for material changes where appropriate.
Continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.
These Terms, together with any applicable signed service agreement, order form, statement of work and incorporated policies, constitute the agreement between the parties regarding the applicable services.
If any provision is held unenforceable, the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. You may not assign your rights or obligations without BrightBridge's prior written consent, except where applicable law provides otherwise. BrightBridge may assign these Terms in connection with a merger, acquisition, restructuring or sale of substantially all relevant assets.
If you have questions about these Terms of Service, contact us at:
BrightBridge Assist
Email: contact@brightbridgeassist.com
Phone: 201.388.3164
Serving businesses across the United States
Your HR, Payroll & Compliance Department. Without the Overhead.
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